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Returns & Refunds

 

At Thebridalrobesa, we have designed our returns and exchange policy to ensure a seamless and satisfactory shopping experience for our customers.  Please read through our returns policy before making a return.

 


 Our robes are handmade and custom created for all our clients.

We accept returns 

 

We offer an exchange if you have any problem with a size (robes)  but only when a product is in brand-new condition. 

Eligibility for Returns:

  • Products must be returned within 14 days of the date of delivery.
  • Products must be in their original condition and packaging, unused or unworn, with tags and in a re-sellable condition.
  • The customer is responsible for all return shipping costs.

Process for Returns:

    1. Contact our customer service team at thebridalrobesa@gmail.com to initiate a return
    2. Provide us with your order number and reason for the return
    3. Our customer service team will provide you with the return shipping address.
    4. Pack the products securely and send them back to the address provided
    5. Once the returned products have been received and inspected, we will process the exchange or refunds.

 

 

Custom colored robes are not eligible for returns/refunds( Please be sure of the color before you place your order)

 

  

Exchanges:

    • Contact us by using the contact form within 14 days of receiving an order and tell us about a problem.
    • We will do our best to accommodate your request, subject to product availability.
    • The customer is responsible for all shipping costs associated with the exchange.
    • Intimate items including bodysuits and briefs can not be returned or exchanged
    • All SALE items purchased are final and cannot be returned for change of mind.
    • The product must be returned to us in its original packaging 
    • Customers are responsible for all Shipping costs

In the event of a damaged or defective product:

  • If you receive a damaged or defective product, please contact our customer service team immediately.
  • We will do our best to resolve the issue as soon as possible.
  • In some cases, we may require the product to be returned for inspection before processing a replacement.

This returns policy is subject to change without notice. If you have any questions or concerns, please do not hesitate to contact our customer service team. Thank you for shopping with us!